Hi there, 

Thank you for reaching out to us here. Apologies for the delay in response. Unfortunately, we are unable to provide refund on email purchases. I can see the email has been cancelled in your account, but you will have ownership of it until the next billing date. 

I can understand the frustration!  I cannot get proper service and the only option is chat- but responses are all over the place.  I also had an issue with email in the past, where not all of my emails were being received and I suspect that I am not receiving all emails. 

Today, I cannot access my email, customer service is very hard to communicate with.  So frustrating.